To continue from the last post, Emma Gilding's group, Insite, at Omnicom sees brand as more than just another sales tool. Instead, the focus is on the ways in which brand encourages citizenship.
Or doesn't.
“Citizens opt into a brand's rules and regulations because they get benefits from adhering to them.” In order to sell, Emma believes that the product must fulfill its promise.
Emma often talks about her work in political terms. “Brand has to have a genuine value to citizens or they fail.
Before new technology, companies could get away with a top-down approach – people had to look to the governor of the brand for the value(s) of the product”. These citizens could never be sure if they were the only ones finding or not finding the value themselves.”
These days the Web forces transparency. There’s nowhere to hide. Consumer-led groups gather to hear from and tell each other about the value of the symbol.
If a brand is not persuasive, the product is no longer a symbol – it’s just a product. It won't distinguish itself among its competitors.
On the other hand, a coherent and responsive conversation between a company's brand and people they target is the only way for promises to remain credible.
Learning by Example
Perhaps the most famous illustration of a failure to really enagage with people who buy a product exists in the famous Mentos/Coke video. Mentos was thrilled and encouraged the distribution.
Coke, on the other hand, objected. Their brand stated “Coke is fun,” but executives put out the message that “this isn’t the sort of fun Coke means.”
“The citizens of the coke world spoke up – just like any civilization,” says Emma. “To them the explosion WAS fun.” In a democracy, if you deny the voice of the people, the brand fails -- or at least is weakened."
And no one will buy what you're selling.
This blog explores common elements of successful leadership, brand partnerships through storytelling across contexts. What makes someone a leader anyway? And how do you learn to innovate in business?
Thursday, May 28, 2009
Tuesday, May 26, 2009
Back to Brand and the CFO: Emma Gilding Part 2
Continuing from the last post, how do executives reach out to consumers in a way that builds their brand?
Doug Rushkoff says that the ideal consumer for a company is an enthusiastic amateur. Rather than a top-down model of management as dictators and consumers as subjects, the company needs to be conceived more as a mandala.
A good example is Apple. At the centre is the impression, and, to a certain extent, the reality of Steve Jobs creating ideas and developing them. Around him, are people doing the same, with his ideas and their own. And at the edges, but within the overall structure, are enthusiastic amateurs who are creating and playing with the same sorts of ideas and products to improve them.
Emma adds that “people have always been creating things for the apple products. They have always been brand advocates. The Apps store was a way of channeling that effort.”
The Apps store has hit more than a million downloads. Something that started as a value-added opportunity for gave people the opportunity to contribute to the brand and feel part of it. It gave people the opportunity to participate in the conversation with the company.
Emma would say this is a demonstration of Apple succeeding because it lives its brand. “There should be no seams between an internal and external brand. The people in the building who are guardians of the brand should be customers of the brand. If you don’t live up to the brand value inside your company, you’re not inviting your employees in. You’re dominating them.”
Emma says this doesn’t work anymore because there is no belief system supporting the creation and distribution of the product. And those who buy the product get that.
“As a CFO, you need to walk the walk of your brand. What used to be a quiet but important job now has to be the conscience of the organization in a new way. Are we being true to the brand? That’s a tough ask for anybody.”
Emma Gilding has advice for executives, particularly on how to handle financials.
"Being a CFO used to be a defender role. Now it’s definitely an aggressor role. CEO payments are horribly inflated. What do you do as a CFO? What do you do about your incredibly loyal staff that are being underpaid? Or overpaid?"
Brand should be a guide and a beacon that helps you make the right decisions. So companies today need to re-experience their own brands to see anew what it stands for. They can’t take it for granted or it won’t be specific enough as a symbol. And the company has to be true to it.
“Look at banks,” says Emma. Success or failure has been determined by culture. The ones that have survived are the meritocracies – they put the brand first and the rest second.
“Now look at Lehman and Morgan Stanley – can you think of anything that they did according to their brand rather than according to their star traders?” Goldman, on the other hand, made decisions that worked with the brand. You can argue that these banks all had different histories and different circumstances. But it’s following the brand that created the decisions and histories and so on.”
More in the next post.
Doug Rushkoff says that the ideal consumer for a company is an enthusiastic amateur. Rather than a top-down model of management as dictators and consumers as subjects, the company needs to be conceived more as a mandala.
A good example is Apple. At the centre is the impression, and, to a certain extent, the reality of Steve Jobs creating ideas and developing them. Around him, are people doing the same, with his ideas and their own. And at the edges, but within the overall structure, are enthusiastic amateurs who are creating and playing with the same sorts of ideas and products to improve them.
Emma adds that “people have always been creating things for the apple products. They have always been brand advocates. The Apps store was a way of channeling that effort.”
The Apps store has hit more than a million downloads. Something that started as a value-added opportunity for gave people the opportunity to contribute to the brand and feel part of it. It gave people the opportunity to participate in the conversation with the company.
Emma would say this is a demonstration of Apple succeeding because it lives its brand. “There should be no seams between an internal and external brand. The people in the building who are guardians of the brand should be customers of the brand. If you don’t live up to the brand value inside your company, you’re not inviting your employees in. You’re dominating them.”
Emma says this doesn’t work anymore because there is no belief system supporting the creation and distribution of the product. And those who buy the product get that.
“As a CFO, you need to walk the walk of your brand. What used to be a quiet but important job now has to be the conscience of the organization in a new way. Are we being true to the brand? That’s a tough ask for anybody.”
Emma Gilding has advice for executives, particularly on how to handle financials.
"Being a CFO used to be a defender role. Now it’s definitely an aggressor role. CEO payments are horribly inflated. What do you do as a CFO? What do you do about your incredibly loyal staff that are being underpaid? Or overpaid?"
Brand should be a guide and a beacon that helps you make the right decisions. So companies today need to re-experience their own brands to see anew what it stands for. They can’t take it for granted or it won’t be specific enough as a symbol. And the company has to be true to it.
“Look at banks,” says Emma. Success or failure has been determined by culture. The ones that have survived are the meritocracies – they put the brand first and the rest second.
“Now look at Lehman and Morgan Stanley – can you think of anything that they did according to their brand rather than according to their star traders?” Goldman, on the other hand, made decisions that worked with the brand. You can argue that these banks all had different histories and different circumstances. But it’s following the brand that created the decisions and histories and so on.”
More in the next post.
Sunday, May 24, 2009
Brand as the Key for the New CFO
Following on the heels of my discussion with Doug Rushkoff, Emma Gilding, head of Insite at Omnicom, gives her perspective on the key to a profitable business today.
Rather than changing economic models, Emma says that the most important alteration for any company is the attitude of the CFO. Rather than staring at balance sheets, the CFO should be reevaluating the company's brand in order to strengthen market positions.
What Makes an Effective Brand?
“Great brands,” says Emma, “are two way conversations in which there is satisfaction on both sides. The brand – or symbol – innately sets out rules and asks people for something. The symbol promises and delivers something in return.” Both participants must be satisfied for the brand to work.
How to Get From There To Here
Emma says that what a lot of CFOs aren't getting yet is that a focus on bean counting won't produce cost-effective results.
Echoing Doug, Emma adds the notion of “cost effective” for too many is based on economic models that have become dinosaurs.
Rather than focusing on balance sheets, CFOs need to think “what is the new financial value of this brand and how do I support it, both internally and externally?”
Emma is an anthropologist by training and sees business as only part of a much wider cultural landscape. This landscape is too diverse and complicated to measure strictly in numbers.
"Given what is happening sociologically in the economic downturns, the CFO has to be the bravest person in the company as he takes an entirely more strategic approach when it comes to brand."
What does a CFO do, for example, if the brand promises green practices, and the inexpensive supply chain refutes the claim? Or if the CEO is overpaid when the brand is all about tightening belts?
Everyone in the company must live the brand or it becomes an empty and ineffective symbol. This requires a new kind of thinking for those who have traditionally focused on cost rather than customers.
So:
How do you take a symbol and make its meaning pervasive and true to all your stakeholders? How do you make a brand robust and flexible enough to hold real conversations with those who use the product? How do you stop hiding behind rigid monologues broadcast from the top with no chance for people to say whether or not they want or believe it?
More in the next post.
Rather than changing economic models, Emma says that the most important alteration for any company is the attitude of the CFO. Rather than staring at balance sheets, the CFO should be reevaluating the company's brand in order to strengthen market positions.
What Makes an Effective Brand?
“Great brands,” says Emma, “are two way conversations in which there is satisfaction on both sides. The brand – or symbol – innately sets out rules and asks people for something. The symbol promises and delivers something in return.” Both participants must be satisfied for the brand to work.
How to Get From There To Here
Emma says that what a lot of CFOs aren't getting yet is that a focus on bean counting won't produce cost-effective results.
Echoing Doug, Emma adds the notion of “cost effective” for too many is based on economic models that have become dinosaurs.
Rather than focusing on balance sheets, CFOs need to think “what is the new financial value of this brand and how do I support it, both internally and externally?”
Emma is an anthropologist by training and sees business as only part of a much wider cultural landscape. This landscape is too diverse and complicated to measure strictly in numbers.
"Given what is happening sociologically in the economic downturns, the CFO has to be the bravest person in the company as he takes an entirely more strategic approach when it comes to brand."
What does a CFO do, for example, if the brand promises green practices, and the inexpensive supply chain refutes the claim? Or if the CEO is overpaid when the brand is all about tightening belts?
Everyone in the company must live the brand or it becomes an empty and ineffective symbol. This requires a new kind of thinking for those who have traditionally focused on cost rather than customers.
So:
How do you take a symbol and make its meaning pervasive and true to all your stakeholders? How do you make a brand robust and flexible enough to hold real conversations with those who use the product? How do you stop hiding behind rigid monologues broadcast from the top with no chance for people to say whether or not they want or believe it?
More in the next post.
Tuesday, May 19, 2009
A Week with Astia, London: Entrepreneur Boot Camp
A few posts ago, I announced the weeklong conference at Astia's London base.
Since then, I had the privilege to attend most of the sessions. At the risk of sounding like I work on their marketing department, it must be said that the meeting was one of the most remarkable I've ever attended.
And I've been to a lot of conferences.
One Weak Spot
If there was a weakness to the conference, it was the way in which the volunteers were organized. This doesn't seem serious because the participants didn't seem to notice -- and because this was the first London event, the rough patches will probably be ironed out next year.
The rest was pure gold.
Where To Start?
Astia claims it offers three kinds of support for entrepreneurs:
--In accessing capital.
--In achieving and sustain high-growth.
--In developing the executive leadership of the founding team.
This is not empty talk. 60% of the start-ups chosen by Astia get funding.
What Else is Different?
Another of Astia's distinguishing characteristics is its dedication to supporting women in business. There were as many men at the conference as women, and in these cases, there was encouragement to put remarkable women into executive roles where currently there are none.
This is not your ordinary affirmative action, and again, it isn't empty talk. Astia offers to find extraordinary women for start-ups who could really use their talents.
Why Support Astia?
There were quite a few exceptional things about the week, not least of which was the intimate feel of each meeting. Astia brings together selected entrepreneurs and experts in finance, pitching, marketing, and everything else a start-up needs to succeed.
There were never more people in the room than could fit around a conference table, and all stake-holders seemed genuinely interested in understanding what everyone had to offer.
The feeling was more mentor/protégé than expert/novice. I've rarely seen anything like the straightforward way in which panelists and conference members interacted -- and in which CEO Sharon Vosmek facilitated conversations.
Even university seminars feel more political.
How it Was Organized
Evie Mulberry did an exceptional job of both securing top-notch speakers but of also combining high-level these experts in panels to complement each other’s professional strengths and personalities.
For a complete range of topics and speakers, check out their website. It's worth visiting anyway.
But Wait, There's (Always) More
At the end of the week, after tremendous knowledge exchange, practice at pitching, and honing of financial models, the entrepreneurs were given a real opportunity to pitch their cases before investors.
The funding opportunity is two-fold:
First, the start-ups could secure funding at the May pitch.
Second, the strongest pitches are selected, and their CEOs are offered mentoring for a month and a bigger funding opportunity in June.
When the winners are announced, I'll let you know.
Since then, I had the privilege to attend most of the sessions. At the risk of sounding like I work on their marketing department, it must be said that the meeting was one of the most remarkable I've ever attended.
And I've been to a lot of conferences.
One Weak Spot
If there was a weakness to the conference, it was the way in which the volunteers were organized. This doesn't seem serious because the participants didn't seem to notice -- and because this was the first London event, the rough patches will probably be ironed out next year.
The rest was pure gold.
Where To Start?
Astia claims it offers three kinds of support for entrepreneurs:
--In accessing capital.
--In achieving and sustain high-growth.
--In developing the executive leadership of the founding team.
This is not empty talk. 60% of the start-ups chosen by Astia get funding.
What Else is Different?
Another of Astia's distinguishing characteristics is its dedication to supporting women in business. There were as many men at the conference as women, and in these cases, there was encouragement to put remarkable women into executive roles where currently there are none.
This is not your ordinary affirmative action, and again, it isn't empty talk. Astia offers to find extraordinary women for start-ups who could really use their talents.
Why Support Astia?
There were quite a few exceptional things about the week, not least of which was the intimate feel of each meeting. Astia brings together selected entrepreneurs and experts in finance, pitching, marketing, and everything else a start-up needs to succeed.
There were never more people in the room than could fit around a conference table, and all stake-holders seemed genuinely interested in understanding what everyone had to offer.
The feeling was more mentor/protégé than expert/novice. I've rarely seen anything like the straightforward way in which panelists and conference members interacted -- and in which CEO Sharon Vosmek facilitated conversations.
Even university seminars feel more political.
How it Was Organized
Evie Mulberry did an exceptional job of both securing top-notch speakers but of also combining high-level these experts in panels to complement each other’s professional strengths and personalities.
For a complete range of topics and speakers, check out their website. It's worth visiting anyway.
But Wait, There's (Always) More
At the end of the week, after tremendous knowledge exchange, practice at pitching, and honing of financial models, the entrepreneurs were given a real opportunity to pitch their cases before investors.
The funding opportunity is two-fold:
First, the start-ups could secure funding at the May pitch.
Second, the strongest pitches are selected, and their CEOs are offered mentoring for a month and a bigger funding opportunity in June.
When the winners are announced, I'll let you know.
Sunday, May 17, 2009
Part 4: Doug Rushkoff and the New Economy
Continuing from the last post, here's more on what Doug Rushkoff has to say about the effective way to build a business.
It's not news that people are looking for value. According to Doug, however, the most valuable business intelligence is at least as old as the Late Dark Ages: the rules we take for granted as necessary for doing business are only one group of many rules designed by the few people they benefit.
Doug says, “Most organisations are just holding companies – they don’t do anything but are just names on debt. They promote their stories to get more debt, and CFOs focus on spreadsheets – which can be manipulated.”
Other Misconceptions: Is Good for the Bottom Line?
Doug suggests that CFOs have to understand that the things they are doing to cut costs are really not effective. “Outsourcing is always a high investment to start – you think you’ll make it up later.”
Rather than making that investment externally, Doug suggests putting the money back into the business. “Outsourcing is a losing battle because currency speculators know what they’re doing. Businesses can’t win because it’s not a business they’re in.”
“Companies paint themselves into a corner again and again because they think they’re being clever about markets.” Doug says it’s better to stick to what you know about your business then try to beat speculators who are much better because it's they're specialty -- not yours.
Doug adds that competitive advantage is no longer a CFOs ability to get investors. It’s a CFOs interest in, passion about, and knowledge of what the business creates.
Another way to explain it: transparency is something that happens naturally on the Internet, and that companies need to engage with people “for real.” “A CFO needs to look at employees and customers as the same community. Your best customers are enthusiastic amateurs of what you do as a business.”
Over the course of the last 500 years, experts have been promoted to managerial positions in a wide-spread practice of decentralized management. They then hire the cheapest labor possible to do the jobs from which they've risen. Those in charge no longer do what made them successful, and those they hire can't do the job nearly as well.
On the other hand, if you who are experts produce what you sell, know your business, and engage with your community’s passion for your product, you’ll get a sustainable pay-off.
Seems like common sense, no?
Doug adds, “I hope the era of competence is upon us."
It's not news that people are looking for value. According to Doug, however, the most valuable business intelligence is at least as old as the Late Dark Ages: the rules we take for granted as necessary for doing business are only one group of many rules designed by the few people they benefit.
Doug says, “Most organisations are just holding companies – they don’t do anything but are just names on debt. They promote their stories to get more debt, and CFOs focus on spreadsheets – which can be manipulated.”
Other Misconceptions: Is Good for the Bottom Line?
Doug suggests that CFOs have to understand that the things they are doing to cut costs are really not effective. “Outsourcing is always a high investment to start – you think you’ll make it up later.”
Rather than making that investment externally, Doug suggests putting the money back into the business. “Outsourcing is a losing battle because currency speculators know what they’re doing. Businesses can’t win because it’s not a business they’re in.”
“Companies paint themselves into a corner again and again because they think they’re being clever about markets.” Doug says it’s better to stick to what you know about your business then try to beat speculators who are much better because it's they're specialty -- not yours.
Doug adds that competitive advantage is no longer a CFOs ability to get investors. It’s a CFOs interest in, passion about, and knowledge of what the business creates.
Another way to explain it: transparency is something that happens naturally on the Internet, and that companies need to engage with people “for real.” “A CFO needs to look at employees and customers as the same community. Your best customers are enthusiastic amateurs of what you do as a business.”
Over the course of the last 500 years, experts have been promoted to managerial positions in a wide-spread practice of decentralized management. They then hire the cheapest labor possible to do the jobs from which they've risen. Those in charge no longer do what made them successful, and those they hire can't do the job nearly as well.
On the other hand, if you who are experts produce what you sell, know your business, and engage with your community’s passion for your product, you’ll get a sustainable pay-off.
Seems like common sense, no?
Doug adds, “I hope the era of competence is upon us."
Thursday, May 14, 2009
Part 3: Doug Rushkoff and Better Business
Continuing from the last post . . .
How can money be earned into existence?
According to Doug, businesses need to deal in local currencies. “If you go into a town with a depressed economy, the people in the town will invest in your success there,” he says.
In Hasting-On-Hudson, NY, where Doug lives, The Comfort Restaurant was in danger of going into bankruptcy. They offered local people “Comfort Dollars” – 120 for 100 US dollars.
People got an immediate 20% return on their investment. They knew the restaurant's credit was good, and they ate at the restaurant anyway.
In return, restaurant could stay in business because it borrowed money at a lower rate from the community than they could from the bank.
Furthermore, Doug says, "There's a sense that local establishments give value to the town. Franchises take value. The best that people can hope for from a franchise is that their kids will get jobs there"
Where Did Comfort Come From?
Doug talks about the Late Middle Ages as the beginning of the end of local currency with the establishment of chartered corporations and centralized economic control. But he notes that the practice has been on its way back globally, particularly since the 1990s. Local currencies appeared during the economic crashes of Japan and Argentina. The practice continues to gain traction -- and even receives government support -- in an impressive number of countries.
There is not nearly enough space in one blog post to cover the history – or even recent history – of the global effects of local currency.
But it's worth checking out if you're a CFO and want to grow your business.
More from Doug in the next post.
How can money be earned into existence?
According to Doug, businesses need to deal in local currencies. “If you go into a town with a depressed economy, the people in the town will invest in your success there,” he says.
In Hasting-On-Hudson, NY, where Doug lives, The Comfort Restaurant was in danger of going into bankruptcy. They offered local people “Comfort Dollars” – 120 for 100 US dollars.
People got an immediate 20% return on their investment. They knew the restaurant's credit was good, and they ate at the restaurant anyway.
In return, restaurant could stay in business because it borrowed money at a lower rate from the community than they could from the bank.
Furthermore, Doug says, "There's a sense that local establishments give value to the town. Franchises take value. The best that people can hope for from a franchise is that their kids will get jobs there"
Where Did Comfort Come From?
Doug talks about the Late Middle Ages as the beginning of the end of local currency with the establishment of chartered corporations and centralized economic control. But he notes that the practice has been on its way back globally, particularly since the 1990s. Local currencies appeared during the economic crashes of Japan and Argentina. The practice continues to gain traction -- and even receives government support -- in an impressive number of countries.
There is not nearly enough space in one blog post to cover the history – or even recent history – of the global effects of local currency.
But it's worth checking out if you're a CFO and want to grow your business.
More from Doug in the next post.
Tuesday, May 12, 2009
Part 2: Doug Rushkoff on the Role of a CFO
Continuing from the last post, how do you fulfill your fiduciary responsibilities to customers, employees and to your community?
Doug Rushkoff says: don't take the rules of economics for granted.
The corporate model is one of centralised control is supported by the currency with which we make transactions, and visa versa. "The money we use is only one of many monies. We just take for granted that the economic rules we play by are the only ones possible."
Doug argues that in the Late Middle Ages, although there was "a coin of the realm" used for long-distance business, it was local currencies made communities prosperous. If you sold a hundred pounds of grain, for example, you received a piece of paper stating the value of that hundred pounds of grain that you could divide as necessary in your community to buy other goods and services.
Because the local currency tended to devalue with time, people would put it back into circulation as quickly as possible to buy what they needed. Communities made investments in themselves as well with the extra cash flow, Churches, for example, were built to bring pilgrims and tourists to town. Local areas, therefore, produced their own ecology of wealth.
Doug offers this as one solution for companies today: “Money can be earned into existence instead of lent into existence.” CFOs that are willing to remember and acknowledge this can participate in and generate real community activity. According to Doug, this is the only sustainable business model today and the strongest competitive advantage.
More in the next post.
Doug Rushkoff says: don't take the rules of economics for granted.
The corporate model is one of centralised control is supported by the currency with which we make transactions, and visa versa. "The money we use is only one of many monies. We just take for granted that the economic rules we play by are the only ones possible."
Doug argues that in the Late Middle Ages, although there was "a coin of the realm" used for long-distance business, it was local currencies made communities prosperous. If you sold a hundred pounds of grain, for example, you received a piece of paper stating the value of that hundred pounds of grain that you could divide as necessary in your community to buy other goods and services.
Because the local currency tended to devalue with time, people would put it back into circulation as quickly as possible to buy what they needed. Communities made investments in themselves as well with the extra cash flow, Churches, for example, were built to bring pilgrims and tourists to town. Local areas, therefore, produced their own ecology of wealth.
Doug offers this as one solution for companies today: “Money can be earned into existence instead of lent into existence.” CFOs that are willing to remember and acknowledge this can participate in and generate real community activity. According to Doug, this is the only sustainable business model today and the strongest competitive advantage.
More in the next post.
Friday, May 08, 2009
Interviewing Doug Rushkoff: The New CFO
Same Old, Same Old
One would think that the key to being a superb Financial Director (CFO for you Americans) is limited to deep knowledge of accounting, regulations, and cash flow if your reading were restricted to CFO Magazine or Finance Director,
Titles of lead articles, for example, include Insovencies are Not Our Fault, Accountancy Qualifications among FTSE-100 FDs, Since Sarbox, Non-audit Fees Dove from 51% to 21%.
You get the picture
And Now for Something Completely Different
Douglas Rushkoff, author of numerous books on business trends, argues that instead, competitive advantage depends on a new focus. I interviewed Doug to see how the role of the CFO can improve the economy from the inside out.
For those of you who don't have the time to watch Doug's talk from Ofcom, I'll go over some territory for the sake of context.
Doug believes that the underlying fault in business on all levels is that “cash fuels the economy.” He says, “This is actually a backwards notion that was invented during the renaissance to promote central banking over decentralized value creation.”
“Your fiduciary responsibility,” Doug adds, “are to your employees and to your customers. This is your community -- and you can adopt a sustainable growth model for and with them rather than a speculative growth model."
Doug's conclusion: "Once you've done this, you are really in a position to take advantage of the collapse of the top-down funding models all around you.”
More on what Doug means by this in the next post.
One would think that the key to being a superb Financial Director (CFO for you Americans) is limited to deep knowledge of accounting, regulations, and cash flow if your reading were restricted to CFO Magazine or Finance Director,
Titles of lead articles, for example, include Insovencies are Not Our Fault, Accountancy Qualifications among FTSE-100 FDs, Since Sarbox, Non-audit Fees Dove from 51% to 21%.
You get the picture
And Now for Something Completely Different
Douglas Rushkoff, author of numerous books on business trends, argues that instead, competitive advantage depends on a new focus. I interviewed Doug to see how the role of the CFO can improve the economy from the inside out.
For those of you who don't have the time to watch Doug's talk from Ofcom, I'll go over some territory for the sake of context.
Doug believes that the underlying fault in business on all levels is that “cash fuels the economy.” He says, “This is actually a backwards notion that was invented during the renaissance to promote central banking over decentralized value creation.”
“Your fiduciary responsibility,” Doug adds, “are to your employees and to your customers. This is your community -- and you can adopt a sustainable growth model for and with them rather than a speculative growth model."
Doug's conclusion: "Once you've done this, you are really in a position to take advantage of the collapse of the top-down funding models all around you.”
More on what Doug means by this in the next post.
Wednesday, May 06, 2009
Astia: Worth Taking a Look
Astia is a remarkable organisation that dedicates itself to developing the know-how for women starting up their own businesses.
In conjunction with other vc-supportive organisations, Astia's work seems to be paying off. Women's start-up's in the UK have done better than those run by men. There seem to be some unique opportunities in this economic climate that shouldn't be missed.
Astia works globally -- they have bases in in Silicon Alley, Silicon Valley, the London, and India. Look into what they can do for you.
Astia's London conference is next week. I'll let you know what I learn.
In conjunction with other vc-supportive organisations, Astia's work seems to be paying off. Women's start-up's in the UK have done better than those run by men. There seem to be some unique opportunities in this economic climate that shouldn't be missed.
Astia works globally -- they have bases in in Silicon Alley, Silicon Valley, the London, and India. Look into what they can do for you.
Astia's London conference is next week. I'll let you know what I learn.
Sunday, April 26, 2009
Linked In
If you read the post from February 3, you'll know that Emma Gilding, anthropologist and business innovator, has begun a new blog - Thru Their Eyes.
Emma and I have very similar attitudes about the way people learn -- particularly about learning in business. She's made me a guest blogger.
I republish the post here to save you time from clicking around.
Corporate Training: is it Good for Innovation?
Even before the global economy found itself in peril, professional development seemed the solution for all organizational ills. If you find a hole in your process, fill it by prescribing a set of skills within a specific context or task.
Too often, training is the result of short-term thinking. An organization needs results quickly, so trainers limit a class to a narrow set of parameters. Then a particular problem can get solved immediately.
Don’t waste time making connections between contexts or tasks – why bother addressing problems that might arise later?
This is not helped by the fact that trainers tend to see their own goal exclusively to give clients exactly what he asks for rather than expanding offerings to include what they need.
Give Them the Fishing Rod (Not the Fish)
Training offers answers. But does it explore the questions in enough depth to do anything but maintain the status quo? Wouldn't it be better to improve the way business is done rather than just treading water?
Learning, on the other hand, focuses on process. It offers the facility to make connections among different contexts, resources, and so on. In fact, it's what makes a skill transferable. But more important it's learning, not training, that makes innovation possible.
On the other hand, the results of training are much easier and faster to control and quantify. They demand no messy emotional investment (read: engagement) that is required for inspiration and innovation.
So with training, you know what you get. But is what you want?
Emma and I have very similar attitudes about the way people learn -- particularly about learning in business. She's made me a guest blogger.
I republish the post here to save you time from clicking around.
Corporate Training: is it Good for Innovation?
Even before the global economy found itself in peril, professional development seemed the solution for all organizational ills. If you find a hole in your process, fill it by prescribing a set of skills within a specific context or task.
Too often, training is the result of short-term thinking. An organization needs results quickly, so trainers limit a class to a narrow set of parameters. Then a particular problem can get solved immediately.
Don’t waste time making connections between contexts or tasks – why bother addressing problems that might arise later?
This is not helped by the fact that trainers tend to see their own goal exclusively to give clients exactly what he asks for rather than expanding offerings to include what they need.
Give Them the Fishing Rod (Not the Fish)
Training offers answers. But does it explore the questions in enough depth to do anything but maintain the status quo? Wouldn't it be better to improve the way business is done rather than just treading water?
Learning, on the other hand, focuses on process. It offers the facility to make connections among different contexts, resources, and so on. In fact, it's what makes a skill transferable. But more important it's learning, not training, that makes innovation possible.
On the other hand, the results of training are much easier and faster to control and quantify. They demand no messy emotional investment (read: engagement) that is required for inspiration and innovation.
So with training, you know what you get. But is what you want?
Saturday, April 25, 2009
More on Doug Rushkoff: The Dark Side of New Media
Worth watching is a Frontline piece on South Korea's approach to young people's addiction to computer games.
Friday, April 24, 2009
Meeting Douglas Rushkoff
I met Douglas Rushkoff at a party the other week. Turns out we have a lot of good friends in common, and it's strange we've never met before. I've always been a big fan.
Because Doug is that very unusual combination of fascinating and generous, his arguments are almost impossible to resist. Even when you might want to disagree.
Doug gave a talk at Ofcom recently, and it's worth mentioning.
I'm perhaps most impressed by the way that Doug avoids jargon in order to unify what seem like unlike concepts. He breaks down ideas and examples so that anyone -- in any field -- could understand it.
In fact, Doug's communication style is proof of concept. For him, the rules of the current economic models should be redesigned to benefit people before corporations. That, in turn, will benefit the economy in ways we haven't seen since the Middle Ages.
So if you believe people create their own economic models, then you need to be able to speak to everyone.
How generous is THAT? How productive -- And how unusual.
I'll be interviewing him for an article tomorrow, and I'll let you know what I learn.
Because Doug is that very unusual combination of fascinating and generous, his arguments are almost impossible to resist. Even when you might want to disagree.
Doug gave a talk at Ofcom recently, and it's worth mentioning.
I'm perhaps most impressed by the way that Doug avoids jargon in order to unify what seem like unlike concepts. He breaks down ideas and examples so that anyone -- in any field -- could understand it.
In fact, Doug's communication style is proof of concept. For him, the rules of the current economic models should be redesigned to benefit people before corporations. That, in turn, will benefit the economy in ways we haven't seen since the Middle Ages.
So if you believe people create their own economic models, then you need to be able to speak to everyone.
How generous is THAT? How productive -- And how unusual.
I'll be interviewing him for an article tomorrow, and I'll let you know what I learn.
Sunday, April 19, 2009
Good: This Time With Feeling
Good and Bad
Last night, I saw a screening of a film called Good, the journey of a professor in pre-war Germany from ordinary citizen to SS officer.
I note it here only to reinforce the notion much discussed in this blog that emotional reactions are the basis for intellectual convictions -- and if one doesn't take notice (and responsibility) for the first, one can not answer for the second.
All sound obvious? Take it out of context and apply it to business. Still a commonly held notion?
Yes, But Did It Work?
The film succeeded because it persuasively demonstrated that value and intolerance rose and fell according to the rise and fall of the pride in identity of ordinary citizens.
Strangely, this seemed clear for all the characters except the lead, Halder. The film failed because one had no idea what he felt, and though he behaved in ways that implied conviction, it was impossible to be clear about what he thought.
Jason Isaacs, who spoke after the premier, explained that the cinematic format precluded clear articulation of Halder's feelings. I suggested that it's really more a question of what the director chose -- cinema is a pretty plastic medium.
In any case, any popular political rallying point -- that creates a strong sense of identity and belonging -- persuades just from these causes. Not a surprise? Again, what happens if you apply this principal to other contexts?
Last night, I saw a screening of a film called Good, the journey of a professor in pre-war Germany from ordinary citizen to SS officer.
I note it here only to reinforce the notion much discussed in this blog that emotional reactions are the basis for intellectual convictions -- and if one doesn't take notice (and responsibility) for the first, one can not answer for the second.
All sound obvious? Take it out of context and apply it to business. Still a commonly held notion?
Yes, But Did It Work?
The film succeeded because it persuasively demonstrated that value and intolerance rose and fell according to the rise and fall of the pride in identity of ordinary citizens.
Strangely, this seemed clear for all the characters except the lead, Halder. The film failed because one had no idea what he felt, and though he behaved in ways that implied conviction, it was impossible to be clear about what he thought.
Jason Isaacs, who spoke after the premier, explained that the cinematic format precluded clear articulation of Halder's feelings. I suggested that it's really more a question of what the director chose -- cinema is a pretty plastic medium.
In any case, any popular political rallying point -- that creates a strong sense of identity and belonging -- persuades just from these causes. Not a surprise? Again, what happens if you apply this principal to other contexts?
Wednesday, April 15, 2009
Unemployed? A Perfect Excuse to Rebrand
Every economic and political crisis has its opportunities. It just takes some imagination to find the ones you can make the most of.
Who said that luck happens when opportunity meets a ready mind?
When Last We Saw Our Hero . . .
I was recently asked to help a company to create marketing collateral for their current services. This organisation specialises in outsourcing particular financial functions for small to medium sized businesses.
In order to make the most of the marketing opportunities, I suggested that that they activities and collateral that will expand their brand.
With expertise in all aspects of finance, why not take the opportunity to find the cream of the financial market's unemployed, retrain them, and place them in new jobs?
In a world where there are hundreds of talented financial people who are newly unemployed, you have a market keen for any way to find a job.
Likewise, companies need talented people -- always. And they would prefer to outsource functions that require high overhead in salary, benefits, and so on.
So why not make a business of rebranding people from the City? You make money training. You make money placing people. Win-win.
You Who Have Lost Your Jobs: This Is Where You Come In
You who are smart and agile, this is your chance. The current situation allows high-level thinkers to take advantage of the opportunity for new career directions by re-branding yourselves.
What are you most passionate or curious about? What sorts of businesses or business functions have you demonstrated an impact other than whatever was contained in your job description? Where can you get that extra expertise quickly and efficiently to fill in gaps for a job you'd like to have?
Speaking from Experience
My own career path has been entirely about re-branding in order to explore and learn exactly what interests me. I worked in the theatre, I earned a PhD in drama, I became a journalist, I worked in Silicon Alley and consulted, worked at PricewaterhouseCoopers as strategist and negotiator for the global website, and then I ran a charity for children in London.
Contrary to those who advocate single career paths, employers have not found me flaky. In fact, I've found the threads that connect my passions allow me to see things new in ways that make me seem more, rather than less, committed and qualified. Cross-disciplinary thinking and making connections among unlikely resources is high in demand. In fact, my research shows that in every field employers are looking for people who can show this sort of creativity.
And those who do this can find great success.
Re-branding is a big topic, and I'll get back to it in later posts. For now, there's a great (if old) Fast Company issue that offers some very good ideas. Check it out.
Who said that luck happens when opportunity meets a ready mind?
When Last We Saw Our Hero . . .
I was recently asked to help a company to create marketing collateral for their current services. This organisation specialises in outsourcing particular financial functions for small to medium sized businesses.
In order to make the most of the marketing opportunities, I suggested that that they activities and collateral that will expand their brand.
With expertise in all aspects of finance, why not take the opportunity to find the cream of the financial market's unemployed, retrain them, and place them in new jobs?
In a world where there are hundreds of talented financial people who are newly unemployed, you have a market keen for any way to find a job.
Likewise, companies need talented people -- always. And they would prefer to outsource functions that require high overhead in salary, benefits, and so on.
So why not make a business of rebranding people from the City? You make money training. You make money placing people. Win-win.
You Who Have Lost Your Jobs: This Is Where You Come In
You who are smart and agile, this is your chance. The current situation allows high-level thinkers to take advantage of the opportunity for new career directions by re-branding yourselves.
What are you most passionate or curious about? What sorts of businesses or business functions have you demonstrated an impact other than whatever was contained in your job description? Where can you get that extra expertise quickly and efficiently to fill in gaps for a job you'd like to have?
Speaking from Experience
My own career path has been entirely about re-branding in order to explore and learn exactly what interests me. I worked in the theatre, I earned a PhD in drama, I became a journalist, I worked in Silicon Alley and consulted, worked at PricewaterhouseCoopers as strategist and negotiator for the global website, and then I ran a charity for children in London.
Contrary to those who advocate single career paths, employers have not found me flaky. In fact, I've found the threads that connect my passions allow me to see things new in ways that make me seem more, rather than less, committed and qualified. Cross-disciplinary thinking and making connections among unlikely resources is high in demand. In fact, my research shows that in every field employers are looking for people who can show this sort of creativity.
And those who do this can find great success.
Re-branding is a big topic, and I'll get back to it in later posts. For now, there's a great (if old) Fast Company issue that offers some very good ideas. Check it out.
Tuesday, February 03, 2009
Thru Their Eyes
Emma Gilding, an extraordinary innovator and Crain's Under 40 at 32, was trained as an anthropologist and brought her talent to advertising. She has a new blog: Thru Their Eyes that covers a variety of topics around creativity and management. Worth taking a look. I particularly like the elegance of Three Notes to Collaborate.
Starting a Discussion
I've been considering Emma's distinction between collaboration vs. cooperation. I think it needs refining, although I'm not sure exactly how.
Emma defines collaboration as a lofty goal, and I agree it's a difficult process to maintain, particularly in business.
Emma says:
Collaboration is difficult because it requires critical thinking skills and creativity and that we have one goal and that we be innovative in the way that we seek to fulfill that goal.
On the other hand:
Cooperation requires that we seek to fulfill the same focused goal but using the same skills in the same way. This strikes me as a much more achievable goal as we have been doing it for years.
The distinction is an important one, but I think it needs some tweaking.
Critical Thinking
The difference here seems to be twofold: collaboration requires critical thinking, creativity, and innovation aimed at one goal. Cooperation requires using one, rather than three, sets of skills in the same way toward (again) one goal.
Is it possible to do anything without creativity, innovation, and critical thinking in some form?
Even digging a ditch requires overcoming obstacles that arise, and all tasks done as a group require consideration about how to work together. Last, is everyone doing exactly the same task? All of these negotiations to me seem to require some analysis and creativity, even if we've become unconscious of the processes.
By the same token, would a musician's jam be classified as collaboration or cooperation? Each is performing different tasks, they are certainly creative, and the result is often innovative. However, again, the critical thinking aspect is intuitive. It's not self-consciously articulated.
So -- is the real distinction between cooperation and collaboration a group's awareness about the differences in roles, outcomes, and processes? Each cooperation and collaboration requires agreement, and although collaboration tends to be an explicit understanding, cooperation doesn't have to be.
Or does it?
Maybe it would be worth breaking down further what goes into assessment, analysis, mastering, and performing with one voice -- from the previous post. Defining terms is always useful.
Emma? What do you think?
Starting a Discussion
I've been considering Emma's distinction between collaboration vs. cooperation. I think it needs refining, although I'm not sure exactly how.
Emma defines collaboration as a lofty goal, and I agree it's a difficult process to maintain, particularly in business.
Emma says:
Collaboration is difficult because it requires critical thinking skills and creativity and that we have one goal and that we be innovative in the way that we seek to fulfill that goal.
On the other hand:
Cooperation requires that we seek to fulfill the same focused goal but using the same skills in the same way. This strikes me as a much more achievable goal as we have been doing it for years.
The distinction is an important one, but I think it needs some tweaking.
Critical Thinking
The difference here seems to be twofold: collaboration requires critical thinking, creativity, and innovation aimed at one goal. Cooperation requires using one, rather than three, sets of skills in the same way toward (again) one goal.
Is it possible to do anything without creativity, innovation, and critical thinking in some form?
Even digging a ditch requires overcoming obstacles that arise, and all tasks done as a group require consideration about how to work together. Last, is everyone doing exactly the same task? All of these negotiations to me seem to require some analysis and creativity, even if we've become unconscious of the processes.
By the same token, would a musician's jam be classified as collaboration or cooperation? Each is performing different tasks, they are certainly creative, and the result is often innovative. However, again, the critical thinking aspect is intuitive. It's not self-consciously articulated.
So -- is the real distinction between cooperation and collaboration a group's awareness about the differences in roles, outcomes, and processes? Each cooperation and collaboration requires agreement, and although collaboration tends to be an explicit understanding, cooperation doesn't have to be.
Or does it?
Maybe it would be worth breaking down further what goes into assessment, analysis, mastering, and performing with one voice -- from the previous post. Defining terms is always useful.
Emma? What do you think?
Tuesday, December 30, 2008
A Thought on How We Think About Teachers
Why is it that teacher-directed websites usually look like they've been designed for children?
This isn't a big point -- just something I've been chewing on as I do organisational research this morning.
Take a look at any site for educators. Unless these educators are administrators, you'll probably find pictures of apples (for the teacher, presumably), ruled paper, and cartoon characters with blackboard pointers in their hands (hooves? claws?).
Here's My Experience
When I was hired to produce an interactive site for Troll Communications (at the time, Scholastic's chief competitor), the consistent image across pages was an owl with a flat, square graduation hat (what are they called? You know, the ones with the tassles?).
That owl was first on my hit list, especially because he also wore spec's. But the whole situation seemed revising from the bottom up.
Don't trolls EAT children? (Tip: don't ask this question at your first meeting with a CEO. It doesn't encourage the kind of change you're after.)
Kids Think Teachers Don't Exist Outside of School
This isn't a big point either. Anyone who's taught, and then runs into a student in a coffee shop or the supermarket, has seen the shock register.
I chalk it up to some sort of delayed object permanence problem. Kids tend to have a pretty fixed idea of how their worlds function. Even when I taught university, my students would express shock usually reserved only for a broken law of physics if I were sited anywhere outside the English Department.
How Much Thought is Given to Teachers Anyway?
We'd expect more from grown-up's.
But from the websites I've seen, non-educators seem so completely to merge teachers with their kids that they forget they're adults.
It's a strange phenomenon. I might give it to NASA to chew on.
On the other hand, how surprising is it really that teachers aren't paid very much if we forget they exist outside the classroom -- you know, paying rent, driving cars, or doing an activity with other adults?
Anyone, please find me a website designed for teachers that looks sophisticated, that treats its target audience as though they have some design sense or have ever been to the opera.
And those text-only sites don't count. They're just lazy.
Anyone?
This isn't a big point -- just something I've been chewing on as I do organisational research this morning.
Take a look at any site for educators. Unless these educators are administrators, you'll probably find pictures of apples (for the teacher, presumably), ruled paper, and cartoon characters with blackboard pointers in their hands (hooves? claws?).
Here's My Experience
When I was hired to produce an interactive site for Troll Communications (at the time, Scholastic's chief competitor), the consistent image across pages was an owl with a flat, square graduation hat (what are they called? You know, the ones with the tassles?).
That owl was first on my hit list, especially because he also wore spec's. But the whole situation seemed revising from the bottom up.
Don't trolls EAT children? (Tip: don't ask this question at your first meeting with a CEO. It doesn't encourage the kind of change you're after.)
Kids Think Teachers Don't Exist Outside of School
This isn't a big point either. Anyone who's taught, and then runs into a student in a coffee shop or the supermarket, has seen the shock register.
I chalk it up to some sort of delayed object permanence problem. Kids tend to have a pretty fixed idea of how their worlds function. Even when I taught university, my students would express shock usually reserved only for a broken law of physics if I were sited anywhere outside the English Department.
How Much Thought is Given to Teachers Anyway?
We'd expect more from grown-up's.
But from the websites I've seen, non-educators seem so completely to merge teachers with their kids that they forget they're adults.
It's a strange phenomenon. I might give it to NASA to chew on.
On the other hand, how surprising is it really that teachers aren't paid very much if we forget they exist outside the classroom -- you know, paying rent, driving cars, or doing an activity with other adults?
Anyone, please find me a website designed for teachers that looks sophisticated, that treats its target audience as though they have some design sense or have ever been to the opera.
And those text-only sites don't count. They're just lazy.
Anyone?
Thursday, December 18, 2008
Inspiration Redux: Some Things are Worth Repeating
I've recently been asked to do fund raising for the CAGSE Foundation, and I'm finding that speaking to people about learning is challenging when they have never taught -- or at least, have never felt comfortable teaching.
When I worked in Silicon Alley, we always said that all clients think they can write and design a logo for effective branding. Generally, when left to their own devices, clients give you muddled visual concepts and run-on sentences instead.
Talking to non-educators about learning has led to something a little different from this -- although the reaction is similar to that of the people for whom I consulted for PricewaterhouseCoopers.
The standard line: learning is an intellectual exercise.
This Time, With Feeling
Many blog posts ago, I defined inspiration as the meeting point of intellectual and emotional insight. You can't innovate without engagement. You can't learn without it, either. Engagement is as much emotional as intellectual.
The trick to great teaching is to bring your students to an understanding of the beauty, passion, extraordinary nature of what it is you see in what you're teaching.
And students define great teachers with feeling as well. They remember the great teachers they've had by the passion the teachers inspired. The feeling lasts much longer than any particular piece of information relayed.
Do you remember much of what your favorite teacher told you? Or are there one or two "aha" moments that generated the passionate gratitude you feel today?
How much more emotional could a process be? And why do we continue to insist on denying it?
When I worked in Silicon Alley, we always said that all clients think they can write and design a logo for effective branding. Generally, when left to their own devices, clients give you muddled visual concepts and run-on sentences instead.
Talking to non-educators about learning has led to something a little different from this -- although the reaction is similar to that of the people for whom I consulted for PricewaterhouseCoopers.
The standard line: learning is an intellectual exercise.
This Time, With Feeling
Many blog posts ago, I defined inspiration as the meeting point of intellectual and emotional insight. You can't innovate without engagement. You can't learn without it, either. Engagement is as much emotional as intellectual.
The trick to great teaching is to bring your students to an understanding of the beauty, passion, extraordinary nature of what it is you see in what you're teaching.
And students define great teachers with feeling as well. They remember the great teachers they've had by the passion the teachers inspired. The feeling lasts much longer than any particular piece of information relayed.
Do you remember much of what your favorite teacher told you? Or are there one or two "aha" moments that generated the passionate gratitude you feel today?
How much more emotional could a process be? And why do we continue to insist on denying it?
Sunday, December 07, 2008
Ellen Marden Interviews Yours Truly
Ellen Marsden interviewed me at PopTech! about CAGSE and all we do to connect the past to the present, school to the world outside, and other ideas of similar note.
Ready for my close-up?
Ellen wanted me to skip the linguistic aspects of the project and talk in broader terms so that we could focus on historical and cultural issues. She's got kids of her own and is very interested in education.
So what should we learn, and how should we learn it?
Culture and History: Dead or Alive?
Nothing is dead if someone alive learns it. The process of learning, on its own, immediately connects what is learned to everything happening at the moment of understanding.
That's the magic of context.
Think of the word "history" as a living thing - something in which we live and that we create as we breathe rather than something that is over. Nothing is unconnected to anything else. People sometimes use the word "culture" to name human experience, but history and culture can't exist without each other.
My 15 Minutes of Fame
If you don't believe in Latin's cultural and historical relevance, here's information about our storytelling programme included in every Latin class CAGSE teaches. It's only part of the story, but it's one worth telling.
For more on the relationships among culture, history, and learning last week's post.
Ready for my close-up?
Ellen wanted me to skip the linguistic aspects of the project and talk in broader terms so that we could focus on historical and cultural issues. She's got kids of her own and is very interested in education.
So what should we learn, and how should we learn it?
Culture and History: Dead or Alive?
Nothing is dead if someone alive learns it. The process of learning, on its own, immediately connects what is learned to everything happening at the moment of understanding.
That's the magic of context.
Think of the word "history" as a living thing - something in which we live and that we create as we breathe rather than something that is over. Nothing is unconnected to anything else. People sometimes use the word "culture" to name human experience, but history and culture can't exist without each other.
My 15 Minutes of Fame
If you don't believe in Latin's cultural and historical relevance, here's information about our storytelling programme included in every Latin class CAGSE teaches. It's only part of the story, but it's one worth telling.
For more on the relationships among culture, history, and learning last week's post.
Thursday, December 04, 2008
Rap That
Among our tremendously talented staff at CAGSE, we have a a charming and gifted rapper called Jonathan Goddard. He ain't no slouch as a Latin teacher, either.
Jonathan makes grammar sound urgent, compelling, interesting (even). Check it out, Yo.
Jonathan makes grammar sound urgent, compelling, interesting (even). Check it out, Yo.
Friday, November 21, 2008
Latin in Conversation
By the way, if you believe Latin is on its last legs (as many do, see last post), take a look at this video on language from PopTech!
Sara Canullo, assistant director of Latin studies for CAGSE, added a translation in for about a third of the video. Just to prove a point:
Latin might be ancient, but it can capture even the most contemporary ideas in new ways.
Every language offers interpretation of concepts just by articulating them. If you speak or read more than one, check out the different translations for this talk. Although if you speak more than one language, this is something you know already.
You might not agree with elements of the talk, or the content might not interest you at all. However, DotSub is a useful app -- worth exploring if you need translations of videos for multilingual audiences.
On the Web, that's EVERY audience. Guaranteed.
Sara Canullo, assistant director of Latin studies for CAGSE, added a translation in for about a third of the video. Just to prove a point:
Latin might be ancient, but it can capture even the most contemporary ideas in new ways.
Every language offers interpretation of concepts just by articulating them. If you speak or read more than one, check out the different translations for this talk. Although if you speak more than one language, this is something you know already.
You might not agree with elements of the talk, or the content might not interest you at all. However, DotSub is a useful app -- worth exploring if you need translations of videos for multilingual audiences.
On the Web, that's EVERY audience. Guaranteed.
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