When people work with me, whether it be on an investment or client pitch, we collaborate to start a conversation that listeners want to continue. The real business is done in another room, long after the last word or slide of the pitch is long over.
Conversations depend on a certain level of trust. If you are going to listen to someone, you have to believe that he or she means what is said. Otherwise, there is no listening and no real engagement.
Therefore, authenticity in communication is key to successful leadership in business. But how much is too much? What is the balance between credibility and intruding on a listener with personal information?
Here's an excellent piece from Forbes on just that topic.